Refund policy
How service concerns and payment questions are reviewed after a cleaning visit.
Last updated: June 23, 2026
Service concerns
If a customer is not satisfied, they should contact IHR Dream Cleaning as soon as possible with booking details, photos where useful, and the specific issue to review.
Re-clean or refund review
Depending on the issue, IHR may offer guidance, a follow-up check, a re-clean for the affected area, or a refund review. Decisions depend on the agreed scope, property access, service condition, and evidence provided.
Contact
Send refund or re-clean requests to info@ihrdreamcleaning.com or WhatsApp +971 52 723 5299 with the booking date, service, area, and concern.