Maintenance and repairs

By the task, quoted after a short description or a few photographs, rather than by an open-ended hourly meter that grows while you watch. Parts are confirmed separately and agreed with you before the visit, never added to the bill afterwards. If the technician opens something up and finds the job is genuinely different from the photographs, work stops and you get a revised figure before anything else happens.

Often, yes. Leaks, blocked drains, lockouts and cooling failures are prioritised wherever the day's schedule allows, because those are the jobs that get worse by the hour. Call rather than message for anything in that category — phone requests reach a dispatcher immediately, while messages sit in a queue. There is no emergency surcharge: an urgent visit costs the same as one booked a week ahead.

Yes for standard repairs and installations: sockets, switches, light fittings, taps, mixers, traps, flexible hoses, toilet mechanisms, blockages and the everyday faults that make a home awkward to live in. Anything that requires a licensed specialist or a permit from the building or the authority is identified and confirmed with you before booking, rather than attempted and abandoned halfway through the visit.

There is no honest fixed interval, and companies that quote one are guessing. It depends on the dust load in your area, whether the property has been renovated, whether there are pets or smokers, and how hard the system runs through the Abu Dhabi summer. The team inspects the vents and the return air path first and then advises, which sometimes means telling you it can wait.

AED 30 per cleaner per hour when you provide the cleaning products and equipment, or AED 35 per cleaner per hour when we bring everything with us. Both rates already include 5% VAT, so the figure you see is the figure you pay, with no call-out charge added at the end. The minimum booking is 2 hours per cleaner, and most apartments are booked for two to five hours. The price is identical on weekends, public holidays and same-day visits.

Per cleaner. The rate buys one trained cleaner for one hour, so a team of 2 working 3 hours is 6 cleaner-hours: AED 180 without materials, or AED 210 with materials. Sending more cleaners never raises the hourly rate — it only shortens the visit, which is why most customers put two cleaners in a two-bedroom apartment rather than one cleaner for twice as long. You can book between 1 and 4 cleaners on a single visit.

2 hours per cleaner for regular hourly cleaning, which is the shortest visit that still gets useful work done once the team has arrived and set up. Deep cleaning and move-in or move-out cleaning need at least 2 cleaners for 3 hours each, because those jobs cover the inside of cupboards, appliances, skirting boards and bathrooms in detail. The ceiling is 4 cleaners at up to 8 hours each in one visit.

Cleaning liquids and sprays, a vacuum cleaner, a mop and bucket, a broom, microfibre cloths and rags, and a step ladder — everything a normal apartment or villa clean needs, carried in by the team. Tall ladders and scaffolding are not included, so exterior windows above ground level and facade work are quoted separately. Choosing materials costs AED 5 more per cleaner-hour than supplying your own, and on your first booking we waive that difference completely.

No. At the AED 30 rate the cleaners arrive with their training and nothing else, so please have your own cleaning products, a working vacuum, a mop and bucket and some cloths ready before the visit starts. If something essential is missing the team cannot substitute it on the day, and the booked hours still run. If you would rather not keep supplies at home, book the AED 35 rate and we bring the full kit.

There is no travel fee in the 18 areas we serve across Abu Dhabi, including Al Reem Island, Khalifa City, Yas Island, Saadiyat Island, Musaffah, Al Shamkha and Al Reef. Al Wathba, Al Shahama, Al Rahba and Al Samha carry a flat AED 20 charge per visit, added once no matter how many cleaners or hours you book. If your community appears on neither list, message us on WhatsApp and we will confirm coverage before you commit to anything.