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Household Pests in Abu Dhabi: Which You Can Manage Yourself and When to Call Pest Control

The pests Abu Dhabi homes see most, the signs of each, what you can safely handle yourself and the point where a professional treatment is the better call.

By 22 min read · 8 October 2026

Licence
Licensed since 2021
Abu Dhabi trade licence CN-4175959
Materials
Yours or ours
Liquids, vacuum, mop, cloths and a step ladder
Team
Our own cleaners
Trained in-house and in uniform
Re-clean
Free if reported within 24 hours
Anything on your agreed checklist
Table of Contents

The short answer

Pest problems in an Abu Dhabi home fall into two groups. The first is visitors: a line of ants to a spill, flies around the bin, a large cockroach that came up through a dry floor drain, mosquitoes from a plant saucer on the balcony. You can usually deal with these yourself by removing what attracted them and closing the way in. The second is residents: bed bugs, small cockroaches breeding behind the kitchen units, mice or rats, and termites in a villa. These live and multiply inside the building, in places you cannot see or reach, and they are the ones to hand to a professional early.

A workable rule: handle it yourself when you can find the source and remove it. Call when the pest breeds indoors, when it bites or gets into food, when you see it in daylight or in more than one room, or when two weeks of your own effort have changed nothing. Waiting does not make a treatment cheaper, because the work grows with the spread of the problem.

IHR Dream Cleaning treats cockroaches, bed bugs, ants, rodents and flying insects in homes and offices, and what a visit covers is set out on the pest control service page. Prices start at AED 149 for a studio, then AED 179, AED 199 and AED 229 for one, two and three bedrooms, and from AED 299 for a villa. What moves that figure is explained in the guide to pest control prices in Abu Dhabi.

Why pests come indoors here

Every pest needs food, water and shelter at a temperature it can survive. Outdoors in an Abu Dhabi summer, water is scarce and the midday heat is hard on most insects and rodents. Indoors, the air conditioning holds a steady temperature all year, there is water in every kitchen and bathroom, and food is never far away. A home here is attractive in every season, and there is no cold winter to cut insect numbers back the way there is in cooler countries.

In a tower the building itself is the route. Kitchens and bathrooms are stacked above one another and joined by service shafts, drain stacks and rubbish chutes, so cockroaches and bed bugs can move between flats without crossing a corridor. That is why a flat that is kept spotless can still get cockroaches, and why a treatment in an apartment lasts longest when the neighbours and the building management deal with their side as well.

A villa has the opposite problem: a long boundary with the outside. Irrigated gardens, drains, boundary walls, external store rooms and the gaps under doors are where ants, cockroaches and rodents come in. A villa beside open sand or an active building site sees more of all three, because building work nearby tends to push whatever lived on that ground towards the nearest shelter.

One local habit matters as well. Homes are closed for weeks over the summer, and the water seal in floor drains and unused basins evaporates while everyone is away. A dry trap is an open pipe to the drainage system, which is where the large cockroaches live.

Identify the pest before you do anything else

A treatment that works on one pest does nothing to another, and some shop products make the wrong pest worse. So the first job is identification. Take a clear photo with a coin beside the insect for scale, and note the room and the time of day. When you book a visit we ask which pest you have seen, where and how often, and a photo answers most of that in one go.

PestWhat you noticeWhere to look
Large reddish-brown cockroachOne or two at night, often in a bathroomFloor drains, shafts, near the front door
Small light-brown cockroachSeveral at once, pepper-like specks, seen by dayCupboard hinges, under the sink, behind the fridge
Bed bugsBites in a line, dark dots on the mattress seamMattress piping, headboard, bed frame
AntsA trail to food or waterSkirting, window frames, around pipes
Mice or ratsDroppings, gnawing, noises at nightBehind appliances, store rooms, ceiling voids
Flies and mosquitoesSmall flies at drains or fruit, bites at duskDrains, bins, standing water
TermitesMud tubes, hollow-sounding wood, shed wingsDoor frames, skirting, garden-side walls

Cockroaches: two kinds, two different problems

The large reddish-brown cockroach, three to four centimetres long, lives in drains, shafts and bin rooms and wanders into homes, usually through a floor drain or under the front door. Finding one in a bathroom at night is a nuisance, not an infestation, and the fix is at the drains and the door, as described further down.

The small light-brown cockroach, a little over a centimetre long with two dark stripes behind the head, is a different matter. It lives its whole life indoors, close to warmth and water: inside cupboard hinges, under the sink, behind the fridge motor, around the dishwasher. It breeds quickly and hides by day, so by the time you see several in daylight the population behind the units is large. Sprays push it deeper into the cabinets. This is the cockroach that needs a professional, and the reasons are set out in the guide to cockroaches in Abu Dhabi kitchens.

Signs of either kind: droppings like ground pepper or coffee grounds in cupboard corners, brown capsule-shaped egg cases, smear marks near water, and a stale, oily smell in a cupboard that has been shut for a while. Cockroach droppings and shed skins are a recognised trigger for allergy and asthma in some people, which is reason enough not to live with them.

Bed bugs: confirm, then call

Bed bugs are flat, oval, brown insects about the size of an apple seed. They hide within a few steps of where people sleep, in mattress piping, the joints of the bed frame and behind the headboard, and come out at night to feed. The usual signs are itchy bites in a line or cluster on skin that was uncovered in bed, small dark dots on the sheet or mattress seam that smear like ink when wetted, and pale shed skins.

They have nothing to do with how clean a home is. They arrive in luggage, in second-hand furniture or from a neighbouring flat, and they cannot be cleaned or vacuumed away, because the eggs are glued into cracks. This is the household pest where doing it yourself usually costs more in the end, since every week of delay means more eggs laid. How to check a bed, and what the treatment involves, is in the guide to bed bugs in Abu Dhabi. If the only signs are dust and a blocked nose in the morning, read dust mites or bed bugs first.

Ants: follow the trail

Ants indoors are almost always foragers from a nest somewhere else: under paving, in a planter, inside a wall void. One scout finds food or water and lays a scent trail back, and within an hour there is a line. The trail is the useful part. Follow it in both directions and you find what they want and where they are getting in.

Remove the food, wipe the whole trail with soapy water so the scent is gone, and seal the entry point with filler or silicone once it is dry. Keep sugar, honey, pet food and anything sticky in closed containers for a couple of weeks. That is enough for most ant problems.

Call for help when trails keep reappearing in new places, when ants are coming out of wall cracks or the ceiling, which means the nest is in the building, or when the ants are very small and pale and turn up in several rooms at once. Some small indoor species respond to being sprayed by splitting the colony, so spraying the trail can turn one nest into several. A technician normally deals with these using bait that the workers carry back to the nest.

Mice and rats: do not wait for a second sign

You rarely see a rodent. You see what it leaves: dark droppings along a wall or at the back of a cupboard (a mouse's are about the size of a grain of rice, a rat's several times larger), gnawed packaging or cable sheathing, greasy rub marks along a regular route, shredded paper or insulation, and scratching in a ceiling or wall after dark.

One sign is enough to act on. Rodents contaminate food and worktops with urine and droppings, they chew electrical cable, and they breed quickly once they have a quiet place to nest. Shop poison is a poor answer indoors: an animal that dies inside a wall or ceiling void smells for weeks, and loose bait is a real danger to children and pets. The lasting fix is finding and closing the way in, which is why our service looks for entry points as well as dealing with the current activity. The signs and the method are covered in rats and mice: signs and what rodent control involves.

Until the visit, put all food, pet food and bird seed included, into hard containers, and empty the kitchen bin every night. Do not sweep or vacuum droppings dry. Wear gloves, wet the droppings with household disinfectant, wipe them up with paper towel and bag it.

Flies, drain flies and mosquitoes: find the breeding place

Flying insects are the easiest group to manage yourself, because each one breeds in something specific and nearby. Remove that and the adults are gone within days. Seasonal rises are normal in Abu Dhabi; a rise that does not pass is not.

The usual sources are listed below. Call when the insects keep coming after you have dealt with every one you can find. The source is then somewhere you cannot see, such as a cracked drain, something dead in a void or a neighbouring plot, and it takes an inspection to find it.

  • House flies: an open or overfull bin, a bin-room door left open, pet waste in the garden. Use a lidded bin, rinse it weekly and keep window and door mesh in good repair.
  • Fruit flies: overripe fruit, the residue in a recycling bag, a forgotten onion or potato at the back of a cupboard, the drip tray under a fridge.
  • Drain flies (small, grey and moth-like, resting on bathroom walls): the slime layer inside a little-used drain or overflow. Scrub the drain opening and the underside of the cover with a stiff brush and flush with hot water. If the drain is slow as well, it needs clearing properly.
  • Mosquitoes: standing water. Plant saucers, a bucket on the balcony, a blocked roof outlet, an unused fountain, a pool left untreated over the summer. In warm weather the larvae become adults in a week or so, so tip standing water out at least that often.

Termites, and anything you cannot identify

Termites are a villa problem more than an apartment one. Look for pencil-width mud tubes running up a wall or foundation, door frames or skirting that sound hollow when tapped, paint that bubbles for no clear reason, and small piles of discarded wings on a window sill or near a light. Do not break the tubes open or spray them: disturbing the colony makes it harder to trace. Termite work is a specialist treatment with its own method, so describe exactly what you have found when you book and we will confirm whether it is a job our team takes on before anything is arranged. The signs are covered in termites in Abu Dhabi villas.

For anything else you cannot name, a photo is enough to start. Homes next to open land see more ants, beetles and the occasional rodent from outside, and most of these are passing through. If something has a sting, or you are not sure, keep children and pets away from it and ask.

What you can do yourself, which is most of the work

A treatment removes the population that is there. Whether another one follows depends on the home, and that part is yours. Four things are under your control: food, water, shelter and the way in. None of them needs a chemical.

Food: the kitchen routine

Cockroaches, ants and rodents do not need a dirty kitchen. They need the small, regular supply that every kitchen produces: crumbs under the toaster, a film of grease on the wall behind the hob, a bin without a lid. The aim is a kitchen with nothing to eat in it between the last meal of the day and the first of the next.

If years of grease have built up behind the cooker and inside the hood, a one-off professional kitchen clean gets the room back to a state you can keep up.

  • Wipe the hob, the worktops and the floor edge by the cooker every evening, and leave no dishes in the sink overnight.
  • Keep rice, flour, sugar, cereals, nuts and pet food in containers with a tight lid, not in opened bags.
  • Use a bin with a lid, empty it every night and rinse it once a week. Rinse bottles and cans before they go into the recycling bag.
  • Lift pet bowls at night and wipe underneath them.
  • Twice a year, pull the cooker and fridge forward and clean behind and beneath them. The grease that collects there can feed cockroaches for months.

Water: drains, leaks and standing water

Cockroaches survive far longer without food than without water, so a dry kitchen at night matters as much as a clean one. Fix the dripping tap and the weeping joint under the sink, dry the sink and draining board before bed, and do not leave a wet cloth or sponge out.

Floor drains need water in them. The bend under each drain holds a little water that blocks the pipe. In a bathroom nobody uses, or a home closed for the summer, that water evaporates within weeks and the pipe is open. Pour a jug of water into every floor drain and unused basin once a week, and before you travel, fill the traps and cover the drains. A drain that empties slowly or smells has a layer of slime in it that breeds small flies; it needs clearing, not perfuming.

Outside, tip out anything that holds water for more than a few days: plant saucers, buckets, toys, a wheelbarrow. Check that the AC condensate pipes drip into a drain and not into a permanent puddle against the wall.

Shelter and entry: close the gaps

Look at your home the way an insect would, from the floor. The usual gaps are the same in most apartments and villas, and closing them takes an afternoon. If you would rather have it done for you, it is small handyman work: send photos of the gaps when you book so the scope can be confirmed first.

  • The bottom of the front door and any door to a balcony, garden or store room: fit a brush or rubber sweep if you can see light underneath.
  • Under the kitchen and bathroom sinks, where pipes pass through the wall or the back of the cabinet: fill the gap around each pipe with silicone or filler.
  • Window and door mesh: repair tears, and check that sliding mesh panels close fully against the frame.
  • Where AC pipes and cables pass through an outside wall: the opening around them should be sealed, not left open.
  • Cardboard boxes and stacked paper bags: flatten them and take them out the same day. Cockroaches shelter in the corrugations and leave egg cases there.
  • In a villa, keep plants trimmed back from the walls, store nothing against the outside wall, and repair irrigation leaks that keep the soil by the foundation wet.

Arrivals: luggage, parcels and used furniture

Bed bugs and small cockroaches are carried in more often than they walk in. After a trip, unpack on a hard floor away from the bedroom and put the clothes straight into the wash. Before a second-hand bed, sofa, wardrobe or appliance comes through the door, check the seams, joints and screw holes with a torch for dark specks, shed skins and live insects. A used mattress is rarely worth the risk. Open grocery and delivery boxes in the kitchen, not in a bedroom, and get the boxes out of the home.

Where do-it-yourself stops

A household insect spray kills the insects it lands on. It does not reach the eggs, the nest or the population inside the wall, and that is where the problem is. Used now and then on a visible insect, and used as the label says, it does little harm. Used as a treatment plan it fails, and it causes two problems of its own: it scatters insects into new hiding places, and it contaminates the surfaces where a technician would later place bait, so the bait is ignored.

The serious danger is not the supermarket aerosol. It is the unlicensed product. Abu Dhabi Police has published a warning against using unlicensed insecticides in homes (the page is in Arabic and was on its website in October 2026). It names phosphide fumigants, which release a highly toxic gas on contact with moisture, and says there is no suitable antidote. A gas does not stay in the room where it was released, so in an apartment building the people at risk include the neighbours. No cockroach or bed bug problem is worth that.

For any product you do use, the rules are short.

  • Read and follow the label every time. The label is the dose, and more is not better.
  • Never mix products, and never use two different products in the same closed room.
  • Never use a product made for gardens, farms or outdoor use inside the home.
  • Never spray near food, dishes, a cot, a fish tank or a pet's bed, and keep aerosols away from flames and the hob: the propellant is flammable.
  • Never buy an unlabelled tablet, powder or liquid, and never let someone who knocks on the door offering cheap treatment use one in your home.
  • Never put loose rodent bait where a child or a pet can reach it.
What you are seeingReasonable to do yourselfCall when
A few ants in a lineClean the trail, seal the entry, store foodTrails return, or come out of walls
One large cockroach at nightRefill and cover drains, fit a door sweepIt happens weekly, or you find egg cases
Small cockroaches in the kitchenClean, dry the sink at night, stop sprayingStraight away: they are breeding indoors
Flies or mosquitoesRemove the breeding sourceNo source can be found
Bites in bed, dots on the mattressCheck the bed and bag the linenAs soon as you confirm bed bugs
Droppings or gnawingPut food in hard containersStraight away
Mud tubes or hollow woodPhotograph it and leave it aloneStraight away

If you have already sprayed

Say so when you book, and tell the technician what you used and where. It changes where bait can be placed and may mean some surfaces need wiping first. For bed bugs in particular, read whether shop-bought bed bug sprays work before you buy another can.

Apartments, villas and offices: where the problem usually starts

Apartments and towers

A treatment in an apartment is scoped to the unit, with attention to the shared walls and the entry points that tower blocks have in common: the pipe entries under sinks, the service shaft behind the bathroom, the gap under the front door. That protects your flat. It does not treat the shaft, the bin room or the flat next door, which is why you should report the problem to the building management at the same time as you book. Who is responsible for the common parts of a building, and what the municipality itself handles, is explained in the guide to municipal and private pest control in Abu Dhabi. Whether the landlord or the tenant pays is a matter for your tenancy contract, so read the maintenance clause before you assume either.

Villas

A villa usually needs the accessible outdoor areas treated as well as the inside, because that is where the pests come from: garden edges, drains, the boundary wall, the store room. Pay attention to the side of the house that faces open land or a neighbour's untended plot. In newer districts such as Madinat Al Riyadh, where whole streets are still being built, pest control for new homes near construction sites is part of the work we do, and the reason is simply that the ground next door is being dug up.

Offices, shops and shared kitchens

In an office the pantry is the kitchen and nobody owns it. Food left in desk drawers, unwashed cups in the sink over the weekend and a bin emptied only on weekdays are enough to keep cockroaches fed. Treatment for commercial premises can be scheduled outside working hours, and a place with constant pressure, such as a shop beside restaurants, sometimes does better on a regular schedule than on a call each time something is seen. Ask about that when you book.

What a professional visit involves

A proper treatment starts with questions, not with a sprayer. Our own service follows five steps, and you should expect something close to them from any careful company.

  1. Describe the problem. When you book, tell us which pest you have seen, where and how often, so the right treatment can be prepared before the visit.
  2. Inspection. The technician checks the affected areas and the likely entry points to confirm the pest and how far it has spread before treating anything.
  3. Targeted treatment. The treatment is applied to the areas and the pest the inspection identified, using products approved for the type of property, residential or commercial.
  4. Follow-up guidance. You are told what was found, what was treated and what to change in the home so the problem is less likely to return.
  5. Repeat visit if needed. Some infestations need a second treatment. Bed bugs are the usual case: a second visit 10 to 14 days after the first deals with the insects that have hatched since. Where this applies, it is explained before the work starts.

How long it takes and what is used

A standard apartment treatment typically takes 30 to 60 minutes. A villa, a widespread problem or outdoor areas take longer, and bed bug work is the slowest because every mattress, bed frame and soft furnishing near the bed is inspected.

In general terms, technicians across the trade use gel bait in cracks and hinges for cockroaches and ants, a residual spray along skirting and entry points where it is needed, heat or steam together with targeted insecticide for bed bugs, and traps or secured bait stations plus proofing for rodents. Which of these suits your home is decided at the inspection. Ask what is being used and where. A good technician tells you without being pressed.

Before the technician arrives

Preparation decides how much of the home the treatment can reach.

  • Clear access to the affected areas: under sinks, behind furniture, along skirting boards. Empty the kitchen cupboards if cockroaches are the problem.
  • Put food away in sealed containers or closed cupboards.
  • For bed bugs, strip the bedding and bag it separately, as advised when the visit is confirmed.
  • Keep pets in a separate room during the treatment and for the period advised afterwards, and plan for children to be out of the treated rooms for that time.
  • Write down where and when you have seen activity, so the technician can go straight to it.
  • In a tower, register the visit with security in advance; in a gated community, add the team to the gate list.

After the treatment

Before leaving, the technician explains what was applied, where, how long to stay out of each room and which signs would mean a follow-up is needed. Follow the re-entry time you are given. It belongs to the product that was used, and there is no general figure that is safe to assume. Ventilate as advised before children and pets go back in.

You may still see some insects for a short period afterwards as they are flushed out of hiding. That is normal and does not mean the treatment failed. If activity has not clearly dropped within the time discussed, tell us so a follow-up can be arranged. Do not mop or wipe treated edges until you know what should be left alone: the guide to cleaning after pest control explains the order.

How often a preventive treatment makes sense

Many homes book a preventive treatment every three to six months. Ground-floor homes, villas with gardens and buildings with shared bin rooms usually need the shorter interval, because the pressure from outside never stops. A flat on a high floor with covered drains and no history of pests may need nothing between problems. If you are moving in, a precautionary inspection before the furniture arrives is a common request and the easiest time to do it: the rooms are empty and every skirting board can be reached.

Common questions

My home is clean. Why do I have pests?

Because most pests are looking for water, shelter and a way in, not dirt. Bed bugs feed only on blood and arrive in luggage and furniture. Large cockroaches come from the drains. In a tower, small cockroaches can come from the flat next door. Cleaning still matters: it removes the food that lets a few insects become hundreds, and it makes bait work, because bait only works when it is the most attractive food on offer.

Is it safe with children and pets, and do we have to leave?

We use products approved for residential use. You do not usually have to leave the home, but you may be asked to stay out of particular rooms during the treatment and for a time afterwards, and the technician confirms this according to the products used. Say at booking if there is a baby, a pregnant woman, anyone with asthma, or a cat, bird or fish tank in the home, so the plan allows for it. The guide to pest control with children and pets at home goes through the preparation.

What about treating only the room where I saw it?

It depends on the pest. Ants at one window and a large cockroach from one drain are local problems with local fixes. Small cockroaches, bed bugs and rodents are not: what you saw in one room is the edge of something that lives in the walls, units or furniture around it, and a treatment that stops at the door leaves the rest in place. This is what the inspection is for. It sets the area to be treated by where the pest is, not by where it was last seen.

Are sticky traps worth buying?

For crawling insects, yes, as a way of finding out what you have. A few glue traps placed flat against the wall under the sink, behind the fridge and beside the bin for a week show you which insect it is, roughly how many, and which side they come from. They measure the problem; they do not treat it, because the insects on the trap are a small part of the ones in the cabinet. They are no use for bed bugs. Keep them where children and pets cannot reach, and show the technician what they caught.

Can a deep clean get rid of pests?

It removes what feeds them, which is half the job, but it does not remove them. Cleaning a mattress, for example, takes out dust and allergens and does nothing to bed bugs. For an established problem the sensible order is treatment first, then a deep clean once the technician says the treated surfaces can be washed. For prevention the order is reversed: a clean, dry, sealed home gives pests little reason to stay.

Can someone come today?

Often, yes. Same-day visits are frequently available for an active infestation, depending on the day and how full the schedule is. Our working hours are 8 AM – 8 PM every day, and a same-day visit, a Friday or a public holiday carries no extra charge.

How to book an inspection or a treatment

Book on the website or in the IHR Dream app. Choose pest control, pick the size of your home, and describe what you have seen: which pest, which rooms, and for how long. The starting price for your size of home is for one treatment by one technician, and we confirm the final price with the pest and the home before the visit, with VAT included, and where the job has to be seen to be priced, the on-site inspection is free.

Payment is online by card. Because the final price is confirmed after we know the pest and the property, you pay online from My bookings on this website once it is agreed. You can cancel or move the visit free of charge up to 6 hours before the start time; later than that the fee is AED 30.

The pest control service page lists what the visit includes, and the areas we serve page shows where we work. When you are ready, book a visit and reply to the confirmation email with a photo of what you found.

Services in this article

All pest control guides

Questions we get asked

How much does home cleaning cost in Abu Dhabi?

AED 55 for 1 hour, AED 65 for 2 hours, AED 30 an hour for 3–4 hours and AED 25 for each hour after that, per cleaner, when you provide the cleaning products and equipment; our materials add AED 5 per cleaner-hour. Every price already includes 5% VAT, so the figure you see is the figure you pay, with no call-out charge added at the end. A 2-bedroom apartment cleaned by one cleaner for 4 hours is AED 120, or AED 140 with our materials. Regular plans take up to 20% off every visit, and the price is identical on weekends, public holidays and same-day visits.

Is the price per cleaner or for the whole team?

Per cleaner. Each cleaner's visit is priced from the list by its length, so a team of 2 working 3 hours is 2 × AED 90 = AED 180 without materials, or AED 210 with materials. More cleaners finish sooner; and because a longer visit costs less per hour, one cleaner for 6 hours is a little cheaper at AED 170. Most customers still put two cleaners in a two-bedroom apartment so the home is done by lunchtime. You can book between 1 and 4 cleaners on a single visit.

What is the minimum booking?

One hour per cleaner, AED 55. For a whole home, two hours (AED 65) is the realistic shortest visit, and most apartments are booked for two to five hours. Deep cleaning and move-in or move-out cleaning need at least 2 cleaners for 3 hours each (AED 180 without materials), because those jobs cover the inside of cupboards, appliances, skirting boards and bathrooms in detail. The ceiling is 4 cleaners at up to 8 hours each in one visit.

What's included with materials?

Cleaning liquids and sprays, a vacuum cleaner, a mop and bucket, a broom, microfibre cloths and rags, and a step ladder — everything a normal apartment or villa clean needs, carried in by the team. Tall ladders and scaffolding are not included, so exterior windows above ground level and facade work are quoted separately. Choosing materials adds AED 5 per cleaner-hour to the visit price.

If I provide materials, does the team bring anything?

No. Without materials the cleaners arrive with their training and nothing else, so please have your own cleaning products, a working vacuum, a mop and bucket and some cloths ready before the visit starts. If something essential is missing the team cannot substitute it on the day, and the booked hours still run. If you would rather not keep supplies at home, book with materials (AED 5 more per cleaner-hour) and we bring the full kit.

Is there a travel fee?

There is no travel fee in the 18 areas we serve across Abu Dhabi, including Al Reem Island, Khalifa City, Yas Island, Saadiyat Island, Musaffah, Al Shamkha and Al Reef. Al Wathba, Al Shahama, Al Rahba and Al Samha carry a flat AED 20 charge per visit, added once no matter how many cleaners or hours you book. If your community appears on neither list, call us and we will confirm coverage before you commit to anything.

Do you charge extra for same-day, Fridays or holidays?

No. Same-day bookings, Fridays, weekends and public holidays are all charged at the standard rate, with no call-out fee and no peak pricing of any kind. We work daily from 08:00 to 20:00, and the only scheduling rule is that the work has to finish by closing time, so a long job simply needs an earlier start. Same-day visits need roughly 2 hours of notice for the team to reach you.

What if the job finishes early or takes longer?

You pay for the hours you booked. If the team finishes the agreed scope early, they stay for the remaining time and spend it on anything else you would like done — windows, a balcony, the inside of the fridge. If the property needs longer, the team leader asks you first, and the extra time is charged as the difference to the longer visit on the price list, in 30-minute steps. Nothing is ever added to your bill without your approval.

Do weekly or monthly plans cost less?

Yes. Regular visits cost less: 10% off every two weeks, 15% off weekly and 20% off for two or more visits a week (5% monthly). The discount comes off every visit and is rounded down to a whole dirham, so a weekly 2-hour visit is AED 55 instead of AED 65. There is no contract, no membership fee and no paying ahead for future visits, and any visit can be paused, moved or cancelled under the normal policy. Regular customers also keep the same cleaners wherever possible and a slot held each week.

How do I pay?

By card, online, after we confirm your booking. You send a request with nothing to pay; once we confirm it you pay from My bookings, on Nomod's secure payment page — we never see your card details. Jobs priced after photos (fabric care, AC ducts, repairs) are priced by the team first. Jobs of AED 1,000 or more take a 30% advance once confirmed and the balance online before the visit (a visit less than 24 hours away is paid in full, in one payment). The team comes once the visit is paid. There is no cash, card-on-site or bank-transfer option. All prices include 5% VAT, and a receipt for your booking can be printed or saved from My bookings.

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When you are ready, pick the service, the size of your home and a time. We confirm the checklist with you before the team travels.